Refund and Return Policy
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Return Process:
- Contact our customer service team at support@rochardcosmetics.com to initiate the return process.
- Once approved, carefully package the item and ship it to the address provided by our customer service team.
- Include a copy of the original packing slip or order confirmation in the package.
Refund:
Upon receiving your return, we will inspect the item and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. Please note that it may take a few days for the refund to be reflected in your account, depending on your payment provider.
Shipping Costs:
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Exchanges:
If you wish to exchange an item, please follow the return process and place a new order for the desired item.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately at support@rochardcosmetics.com. We will work with you to resolve the issue promptly.
Contact Us:
If you have any questions or concerns regarding our Return and Refund Policy, please contact us at support@rochardcosmetics.com.
Please note that this policy is subject to change without notice. It’s advisable to review our policies periodically for any updates.